REDX Clothing - Cancellation and Refund Policy
Effective Date: [Insert Date]
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- To request a cancellation, please contact our support team at redx.clothingg.gmail.com with your order number.
- Orders cannot be cancelled once they are processed or shipped.
Refund Policy
We offer refunds in the following scenarios:
1. Damaged or Defective Items
- Notify us within 48 hours of delivery.
- Send clear photos or a video of the item to redx.clothingg.gmail.com
- You can choose a replacement or a full refund.
2. Wrong Item Delivered
- Contact us within 48 hours.
- We will arrange a return pickup and issue a full refund or resend the correct item.
3. Size Issues
- Request exchanges within 7 days of delivery.
- Product must be unused, unwashed, and in original packaging.
- Return shipping may be charged unless the error is on our end.
Non-Refundable Items
- Customized or personalized items.
- Clearance or heavily discounted items (unless damaged).
- Returns requested after 7 days of delivery.
Refund Process
- Refunds processed within 5-7 business days after item is received.
- Refunds issued to the original payment method or as store credit.
Contact Us
Email: redx.clothingg.gmail.com
Website: www.redxclothing.com
